I have known Dan for years and have worked with him in other capacities. When it was time to refinance our condo, he was the first and ONLY person we called! He is not only responsive, but quick and timely. He is kind and walks you through the process in an informative way. About a year after, we use him AGAIN for the purchase of our home. We had consistent experience, and he was available whenever we called. We have recommend Dan to our friends, and will continue to do so!